Advancements in technology have led to notable improvements in daily life. Businesses, especially, have seen great benefits from the efficiency that tech offers. The food service industry is no exception.
The introduction of self-ordering kiosk software to restaurants has led to advanced efficiency, decreased wait times, and to improved customer convenience. It has found a place in larger restaurant chains where client volumes are higher. Even more quaint restaurants are integrating them. What are self-ordering kiosk software, and why are they important to your business?
What is a Self ordering Kiosk Software?
A self ordering kiosk software is one that uses an automated system to carry out simple transactions such as taking orders, making payments, and giving information. It often has a touchscreen interface and is customizable with varying degrees of interactivity.
The kiosk device can be used across various industries; however, the self-ordering software is especially equipped for food service.
Why is This Important for Your Business?
Here in Covid-19, this system can be advantageous as it reduces the necessity of human interaction. It also offers additional benefits to your business. These include:
It Offers Faster Turnaround Times With the introduction of a self-ordering kiosk software, the first benefit is the improved speed of operations. Customers can now see the menu, have preview images, make orders and payments directly in just seconds- all with a few taps of a finger.
Not only can customers pay for their meal, but they can also give tips through the kiosk. With the ease of ordering improved, the potential number of customers a business can handle will also increase.
Employees trying to take and fulfill orders simultaneously is quite chaotic. This chaos can affect employee concentration and the quality of service they are able to deliver to each customer. With the self-ordering kiosks, you can reduce the strain on the employees behind the counter, while you improve the overall quality of your restaurant’s delivery.
Direct Communication/ No Miscommunications
The Kiosk software brings customer orders directly to your kitchen and eliminates the room for error so customers can rest assured that whatever they ordered, is exactly what will be delivered. This will give you the benefit of improved customer service satisfaction.
Reduces Operational Costs
The maintenance costs for self-ordering kiosks are not high. It services a larger number of customers than the average employee does, so the return on investment is high.
Additionally, the kiosk sells itself with customer efficiency as its main attraction. It better protects customer privacy and offers real-time updates and customer feedback. Adding this experience to your restaurant can be crucial to growing your client base.
Optimize and streamline business operations
As a Point-of-Sale system, every transaction is immediately recorded. This is optimal and useful for book-keeping. The customer-relation aspect of your business is also streamlined through one system, from advertisements to individual customer preferences.
Automation has made conducting business simpler in many other areas, and customers are now used to the convenience of the digital experience. Integrating smart kiosks like the ones offered by GRUBBRR into your restaurant can be the next step to revolutionizing your business.